We want gambling to be enjoyable and accessible while remaining safe.
If at any point it stops feeling that way, we offer a range of Safer Gambling tools to help you stay in control, take a break, or access additional support.
In this article, you’ll find clear information about:
Our goal is to give you the information you need to make informed choices and select the tools that feel right for you.
Important: If you would like to learn how to activate these options, please go to our Safer Gambling Portal article, where you will find a step‑by‑step guide.
Safer Gambling tool options
You can find all the available Safer Gambling tools below. Just click on any tool to access it directly.
Tool | What it does | Duration / options | Key conditions |
Allows you to set a Deposit Limit, a Net Deposit Limit, or both | Daily, weekly, monthly or no limit | Reductions apply immediately. Increases require a 24-hour cooling-off period (and confirmation for UK customers). If both limits are set, the lowest limit will prevail. | |
Shows how long you’ve been playing | Custom time intervals | Reminders appear up to 1 hour and cannot be removed | |
Restricts access to Casino or Sports | Until you request removal | Applied to your account on request. | |
Short break from gambling | 24 hours – 6 weeks (UK only)/ 6 months (Non- UK) | Cannot be cancelled once activated | |
Long‑term account restriction | 6 months, 1 year, 2 years, or 5 years | Irreversible during the set period | |
Cancel Withdrawal – Hide option (non-UK customers only) | Removes the option to cancel withdrawals from your account | Until you request removal | Re-activation only takes effect once all pending withdrawals have been processed, followed by a 24-hour cooling-off period |
Important: All Safer Gambling tools apply across all BVGroup accounts.
If a customer holds accounts with multiple BVGroup brands, any restriction applied to one account will apply to all.
Deposit Limits and Net Deposit Limits
What are Deposit Limits and Net Deposit Limits?
Deposit Limits and Net Deposit Limits are simple and effective tools that can help you stay in control of your gambling.
You can set a Deposit Limit, a Net Deposit Limit, or both within the Safer Gambling Portal.
If you set both, the lowest limit will prevail.
Limit | How it is calculated |
Deposit Limit | The total amount deposited into your account. |
Net Deposit Limit | The total amount deposited into your account, less any withdrawals. |
Available timeframes
You can set either limit on a:
Daily basis: 00:00 UTC to 00:00 UTC
Weekly basis: Monday 00:00 UTC to the following Monday at 00:00 UTC
Monthly basis: The first day of the month at 00:00 UTC to the first day of the following month at 00:00 UTC
No Limit
How your limits are calculated
Deposit Limit →Deposit Limits are calculated using your total deposits.
Net Deposit Limit →Net Deposit Limits use a net calculation method:
Your remaining limit decreases when you make a deposit.
Your remaining limit increases when you make a withdrawal.
Net Deposit Limit example
Net Deposit Limit set: £100
Deposit £50: Your remaining limit becomes £50.
Withdraw £100: Your remaining limit becomes £150.
Important
Any limit you set will apply across all accounts that you may have with us on all brands we operate.
These limits do not apply separately to individual payment methods.
Changing your limits
Action | What happens | Important notes |
Reduce your limit | The change takes effect immediately. | You can do this at any time. |
Increase your limit | A 24-hour cooling-off period applies. The increase only takes effect after you confirm the change. | You must wait 24 hours and confirm before the new limit is applied. |
Important
When you increase a limit, you must wait for the 24-hour cooling-off period to end and confirm the change before the new limit is applied.
Understanding the differences between Time Out, Self-Exclusion, and Account Closure
Not sure which option is right for you?
All three options help you manage your account, but they serve different purposes:
Time Out and Self‑Exclusion allow you to take a break from gambling for a set period, depending on how long you need.
Account Closure simply closes your account, but it is not a Safer Gambling tool and does not place any gambling restrictions on your profile.
You can reopen it at any time if you wish.
Take a look at the table below, which outlines the key differences between each option:
Feature | Time Out | Self-Exclusion | Account closure |
Purpose | Short break | Long‑term restriction | Account closure (no restriction) |
Restriction level | Low – temporary cooling‑off | High – strict regulatory block | None – voluntary closure |
Duration | 24 hours – 6 weeks (UK only)/ 6months (non -UK)/ | 6 months – 5 years | Indefinite (you can reopen at any time) |
Account access | No access during the period | Fully restricted | Closed until you choose to reopen |
Marketing stopped | Yes | Yes | Yes |
Can be cancelled | No | No | Yes, at your request |
Reopening | Automatic at the end | Customer‑led once eligible | Yes, at your request |
Important: If you’d like more information about taking a break, you can learn more about both our Time‑Out and Self‑Exclusion tools by clicking the links below.
Additional protection tools
These tools offer extra ways to help you stay in control and can be used alongside Safer Gambling features.
Tool | What it helps with | Where it applies | Important information |
Blocks gambling‑related payments | Bank accounts |
| |
Gambling blocking software | Blocks gambling websites and apps | Mobile and desktop devices | Download software: |
GAMSTOP (UK only) | National self‑exclusion scheme | Blocks access to all online gambling sites licensed in Great Britain | Telephone: 0800 138 6518 (10am to 8pm, 7 days a week) |
Important: These Safer Gambling tools are available whenever you need them.
You can learn more about how each one works and how to use them by clicking the link below.