We hope you will enjoy your experience with us but if you have any complaints about our Services, you can raise this with our Customer Services Team who will assist you.
UK customers
Raising a Complaint/Dispute
If you have a complaint/dispute about our services, please contact our Customer Services Team as soon as possible. You can reach them via the Message Us function on our website or by emailing [email protected].
Escalation Process
If you're not satisfied with the initial response to your complaint, you can request to escalate your complaint as follows:
Step 2: Contact our Complaints Management Department at [email protected], providing information about the matter you have raised.
Step 3: If you're still dissatisfied, you can request for this matter to be reviewed by Senior Management at the previous email address. This will be reviewed and a final response will be provided.
Please ensure you have completed steps 1 and 2 before progressing to step 3.
If you're still dissatisfied, you can refer the complaint to the Independent Betting Adjudication Service (IBAS). To do this, request a referral number from us first.
You may contact IBAS at 3 More London Riverside, London SE1 2RE, UK, e-mail: [email protected].
Alternatively, you may also use Resolver (Resolver - Free online tool for complaints and claims | Resolver UK ) as part of your escalation.
If you are not in agreement with our final response, and your complaint relates to our compliance with our licensing conditions you will then be able to contact the Great Britain Gambling Commission directly.
Resolution Timeframe
We will provide an acknowledgment to your complaint within 24 hours and we aim to resolve all complaints within 8 weeks. If we reach a final position or cannot resolve the matter within this time, we will issue a final letter explaining your next steps.
Ireland and Canada customers
Complaints procedure
At talkSPORT BET, we understand that issues may arise and we will do everything we can to resolve your complaint as quickly as possible. Please contact us in the first instance via email at [email protected].
If your issue is not resolved, you should refer to our complaints procedure as set out in our Terms and Conditions:
If you are not satisfied with our final response and your complaint relates to our licensing obligations, you may contact the Gibraltar Gambling Commissioner.