Why has my payment failed?
Payment failures can happen for several reasons, depending on the deposit or withdrawal method you use.
This guide explains common error messages and how to resolve them.
Deposit not working? Here are the most common reasons and how to fix them
Declined by card issuers
If your debit card deposit is declined with this message, you’ll need to contact your payment provider for more details.Exceeded Deposit Limits
If you see “You have exceeded your deposit limits for today,” it means you’ve reached your daily, weekly, or monthly limit. Reduce the amount you want to deposit to stay within your set limits.
Withdrawal not going through? Here’s why and what to do
Once you request a withdrawal, it can take up to 24 hours to be released.
When your bank supports fast‑funds withdrawals, the payment typically reaches your account within around 40 minutes of being released.
For banks that use standard processing, the funds arrive within 1–3 working days, depending on their internal timelines.
Common Error Codes
Below are some of the most common error codes you might encounter, grouped by category for easy identification. Each includes a brief description and suggested next steps.
Error code | Category | Description | Action |
PCRT - 103 | Payment Method Issue | The card you are trying to use isn't supported | Choose a different card or payment method |
PCA - 202 | Deposit Limit Reached | You’ve reached the deposit limit set on your account | Check Account → Safer Gambling Portal → Deposit Limits |
PCM‑204 | Duplicate Payment Method Check Alert | The payment token has been used by another gaming account | Contact Customer Support so we can help you resolve this issue |
PCA - 231 | Net Deposit Limit Reached | You’ve reached the net deposit limit set on your account | Check Account → My Activity → Net Deposits |
PCA - 204 | Account Verification Required | Your account is not fully verified, before you are able to withdraw we need to confirm your identity | Verify via orange banner or email instructions. This can take 24–48 hours after submission |
PCA - 217 | Account Restrictions Applied | Your account has restrictions applied | Contact us via Message Us |
PCA - 219 | Restrictions Due to Verification | Your account currently has restrictions in place | Go to Account → Account Verification |
WP - 300 | Payment Method Issue | Error codes returned by your bank |
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EMPG - 401 | Payment Method Issue | Error codes returned by your bank |
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